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Return Policy

You may return unused, unopened items for a refund (exceptions stated below) or exchange within 30 days from the date of purchase subject to and upon the terms set forth below. Please include a copy of the receipt along with the unused and unopened product in the original packaging.


To Return or Exchange an item by Mail:

Contact customer service at 1-844-347-2632 or via email at traveling@rvpanda.com for instructions.

Box the item securely. The original invoice is required. Enclose the invoice plus the unused, unopened item in original packaging and accessories.

Customer is responsible for return shipping cost.

We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow 10 to 15 business days for the credit to appear on your credit card statement. Shipping charges are not refundable, and shipping will be charged for the new item(s) sent.


To Return or Exchange an Item at a Kunes RV location:

Internet purchases can be returned or exchanged at any Kunes RV Location.

Take the items to be returned to a retail location along with your original invoice.

The retail location will process your return and refund appropriate amounts.

Shipping charges are not refundable.

For retail purchases returned with a receipt, please return the unused and unopened item, with the original sales receipt, for a full refund or exchange. 

For retail purchases returned without a receipt, the refund will be issued as a store merchandise credit at the lowest price within the last 90 days. Proper ID will be required in the form of a valid, state-issued driver’s license or state ID card. We reserve the right to limit or refuse returns without a receipt.

Defective or Damaged:

Return item with original receipt to any Kunes RV location or contact customer service by phone 1-844-347-2632 or via email at traveling@rvpanda.com for an exchange. Please include your original order number and reason for the request in the correspondence. 


Generators:

May not be returned to Kunes. If you purchase a generator that is defective, please visit your local Kunes RV or an authorized manufacturer’s dealer for inspection. Kunes does not warrant generators. Please reference the Manufacturer's Warranty if applicable.

Electronics:

You may return unused, unopened electronics for a refund or exchange within 30 days from date of purchase. A receipt is required.

Bedding:

You may return unused, unopened bedding for a refund or exchange within 30 days from date of purchase. A receipt is required. Bedding that has been opened may not be returned unless defective.

Clearance and Damaged Items:

Clearance and damaged items are sold as-is and cannot be returned at any time.

Special Order & Custom Items

No Returns or Exchanges can be made on Special Order or Custom Order items unless the item is defective. You may change or cancel your order within 24 hours of placing it. After 24 hours, production of your custom order begins and cannot be changed or cancelled.

Installation:

Once an item is installed, Kunes cannot accept a return or exchange. If a defective product is installed, the customer must contact the manufacture directly to start a warranty claim.

Others:

After 30 days, defective product claims must be handled directly with the manufacturer.

Generators, electronics and mattresses are not returnable for refund. If proven defective, these products may, upon manufacturer’s warranty approval, be exchanged for a replacement of the same model and style only.

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