Q: When will my order ship?
A: Typically, orders placed before 12 pm CST—Monday through Friday (excluding holidays)—will ship within 2-3 business days. If your order is placed after 12 pm CST on Friday, it will be processed the following week. Orders shipping to Canada will take an additional estimated 3 to 5 days to ship.
Q: How do I track my order?
A: To track an order, use the tracking option within your shipping confirmation email.
Q: How do I return an item?
A: For most items purchased through the online store, you can use our self-service return portal based on your region.
Q: How do I exchange an item?
A: Complete our return process and ship your item back to us—then order the new item. We will process your return as soon as possible after receiving the returned item. See our Return and Refund Policy for more details.
Q: What countries do you ship to?
A: We currently ship to the United States and Canada.
Q: Can I cancel my order?
A: We can't cancel orders, but you can return an item after you've received it. See our Return and Refund Policy for more details.
Q: Do you accept backorders for items that are out of stock?
A: While we don't accept backorders, we're constantly updating our inventory. If you want to buy something that's out of stock—we suggest you check back regularly.